CONSUMER LAW
An entrepreneur must satisfy a range of specific requirements in the relations with consumers to avoid problems, sanctions or adverse publicity. A catalogue of abusive clauses (prohibited in relations with consumers) is very long, as is the list of legal acts containing the regulations ensuring particular protection for consumers. Those who believe that it is possible to create the rules and regulations for a website simply by copy-pasting fragments of various rules and regulations found in the Internet, pay double – to the consumer for violating his rights and to the UOKiK in the form of a penalty.
An entrepreneur who does not abide by the laws takes a serious risk and may be exposed to:
- consumer claims, in particular for reimbursement of money, in connection with the right to withdraw from a contract even months after the purchase of goods and services,
- sanctions imposed by UOKiK (a fine of up to 10% of the annual revenues),
- fines imposed directly on persons managing the company,
- lawsuits brought by real and pretend consumer rights organizations with respect to prohibited clauses contained in the rules and regulations and agreements with consumers,
- allegations and claims of competitors, in particular based on the provisions of the Unfair Competition Act.

- build reputation and a positive image of their company, at the same time avoiding threats associated with mass criticism in social media and on the Internet,
- protect the value of their company by mitigating the risk of claims and penalties; it is of particular importance to investors and in connection with enterprise valuation.

- e-service providers – We prepare legal frameworks for the operations of web portals, including in particular rules and regulations, general terms and conditions of contracts and contract templates, taking into account all regulations applicable to e-services;
- Online stores – We prepare legal frameworks for the operation of online stores, taking into account in particular the issues relating to concluding contracts remotely, performing information obligations at every stage of the sale process etc.;
- Mobile – We prepare regulations for services provided with the use of mobile applications;
- Advertising – We consult the content of advertising materials and prepare agreements for the purposes of advertising campaigns, taking into account the legal regulations protecting consumers.
PRACTICE
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KANCELARIA
PORĘBSKI I WSPÓLNICY
UL. CIASNA 6
00-232 WARSZAWA

tel. +48 22 211 65 80

email: biuro@kancelariaporebski.pl